Product Designer II POS Hospitality (all genders)

Product Designer II POS Hospitality (all genders)

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Are you the kind of designer who notices the tablet on the bar, the screens in the kitchen, and the rhythm of a server clearing a table? Do you wonder how the software could make all of it feel effortless? Do you thrive in environments where craft, systems thinking, and real customer empathy come together? If so, you might be in the right place!

Lightspeed is looking for a Product Designer II to join our POS (Point of Sale) squad in our Hospitality design team, based in Berlin. Our POS is the operational heart of hospitality businesses across Europe.

Our squad's mission is to make every shift smoother for the people working the floor.

We design the native iOS experience that powers ordering, payments, table management, and the dozens of micro-decisions that happen every minute of a busy service. In this role, you'll help shape how hospitality professionals interact with their POS, designing flows that work under pressure, on real hardware, in real venues.

The ideal candidate has a proven track record of designing thoughtful native mobile experiences (especially iOS) and a genuine curiosity about how restaurants and hospitality venues actually run. You excel at translating the constraints and conventions of a platform into elegant solutions, and you love collaborating closely with engineers and product managers to ship experiences that hold up in the wild.

What you'll be doing

• Problem Solving: Own and lead full design cycles for features on the POS, partnering with the Senior Product Designer on your squad for critique and direction when useful. Participate in design reviews and working sessions, helping the team develop effective and thoughtful solutions. Translate operational requirements into clear, usable product features that work under the pressure of a live service.
• Embedding Systems Thinking: Have deep UX expertise and understanding of design systems, native UI patterns, and how micro-interactions can help users complete tasks quickly and confidently. Design holistic systems, flows and interfaces that are simple, elegant, and resilient. Contribute to the consistency and improvement of our design system across platforms.
• Native platform fluency: Bring a strong understanding of iOS, its Human Interface Guidelines, interaction conventions, hardware constraints, and the realities of designing for touch in a fast-paced, often messy environment. Use that understanding to ground design decisions in what the platform does well.
• Driving User-Centricity: Use research and data insights to inform design decisions. Get into venues, watch services, talk to operators. Collaborate closely with product managers and engineers to align on user needs, ensuring designs balance usability with business goals.
• Collaboration: Work closely with cross-functional partners - engineering, product, UX research, customer-facing teams - and contribute positively to team culture. Be open to feedback and eager to learn from peers and senior designers.
• Forward thinking: Contribute to the long-term POS product vision by identifying opportunities for re-invention that inspire and inform new modes of restaurant operations.

What you'll bring

• At least 4 years of practical, in-house product, UX/UI design experience.
• Solid experience designing native iOS (or comparable native mobile) applications. You understand platform conventions, navigation paradigms, gesture and touch patterns, and the constraints of designing for a device that lives in someone's hand during a busy shift.
• Clear communication skills. You can explain design decisions and collaborate effectively with teammates and stakeholders across time zones.
• Solid visual design skills and attention to detail, with a drive to continuously refine craft.
• Experience designing interconnected experiences that span mobile, touch, and desktop and an instinct for when each platform is the right answer.
• A strong enthusiasm for leveraging emerging tools, especially AI, to enhance your design process and the experiences you ship, backed by a track record of adopting and integrating new technologies into your workflow.
• An acute level of self-awareness and deep empathy for both the customer and your team's goals.
• An understanding and ability to consider product strategy and vision. You don't just care about "how it looks" or "what we should design," but "why are we designing this at all?"
• Experience with an arsenal of tools such as Figma, Google Suite, JIRA, and other prototyping tools.
• Fluency in written and spoken English for effective global collaboration, with spoken German skills considered a plus.

Nice to have

• Genuine curiosity about — or direct experience with — hospitality service workflows. Whether you've worked in a restaurant, designed for one, or just love understanding how a great service comes together, you're energised by the operational reality of the industry.
• Foundational design-related education (such as a Bachelor of Design, Visual Arts, Architecture, Industrial Design, or Communication)