Working Student (f/m/d) - User Experience Design for AI at Customer Experience & Solutions (CXS)

What you'll build

Position title: Working Student (f/m/d) - User Experience Design for AI at Customer Experience & Solutions (CXS)

Work Area: Software-User Experience

Location: St. Leon Rot

Expected start date: 1st March 2025

In this role, you’ll:

• Gain first-hand insights into the diverse role of UX designers at SAP, learning about different workflows, methods, and collaboration models across teams
• Work closely with the CXS UX team in their day-to-day work and contributing to shared project goals
• Contribute to impactful UX projects at the intersection of user experience, technology, and AI
• Collaborate on emerging AI-driven use cases, exploring new interaction paradigms and helping shape the future of UX
• Gain hands-on experience by applying your theoretical knowledge in real-world settings while learning from experienced UX professionals who value mentoring and knowledge sharing
• Learn and apply best practices in UX design, absorb established design standards, and continuously develop your skills within a collaborative and supportive design culture

What you bring

You are a student (f/m/d) at a university or a university of applied sciences. We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Strong interest in AI-based products and current technological trends
• Familiar with user-centered design and interaction design
• Basic understanding of UX design concepts, techniques, and design tools is a plus
• Eager to learn about the latest trends and developments in UX design
• Demonstrates strong analytical and problem-solving skills, capable of identifying pain points and devising innovative solutions to enhance user satisfaction
• A team player with excellent communication and presentation skills
• Proficient in analyzing user feedback and open to discussing solutions and improvements with experts
• Willingness to work mostly onsite in St. Leon-Rot
• Fluent in German and English

Where you belong

The User Experience (UX) team at CXS is focused on designing and creating engaging, intuitive, and effective digital experiences for customers. As a critical part of the broader Customer Experience (CX) department, the UX team works to empathetically understand and address user needs, leveraging cutting-edge technology and data-driven insights to enhance user interactions across digital platforms. The team's interdisciplinary approach combines expertise in design, psychology, and technology, fostering an environment of innovation and collaboration.

Envisioning to “Delight customers. Always.”, the Customer eXperience & Solutions (CXS) teams within the Customer Support organization engineer software products in the area of Application Lifecycle Management (ALM) that helps to create the perfect experience throughout the customer journey, from discovery & implementation to go-live, for all SAP products.