Support Engineer for Meeting Rooms (m/f/d) - 1418

Tasks

• Operation, administration, and configuration of Microsoft Teams Rooms on Windows and/or Android

• Maintenance of Teams Room panels and Microsoft Surface Hub systems

• Implementation of firmware, software, and security updates for cameras, displays, audio equipment, and peripherals

• Support for rollouts and migrations of end-user hardware (laptops, monitors, docking stations, MTR systems)

• Participation in workshops, technical coordination meetings, and design sessions for the further development of the service

• Collaboration with internal stakeholders as well as external manufacturers and suppliers

• Creation and maintenance of technical documentation, SOPs, and knowledge base articles

• Handling of incidents, problems, and changes according to ITIL standards

• Monitoring, error analysis, and continuous optimization of the meeting room platform

Requirements

• At least 5 years of experience in end-user engineering, workplace support, or client engineering

• Hands-on experience with hardware rollouts and migrations in an enterprise environment

• Strong knowledge of the modern workplace environment: M365, Teams, Endpoint Manager/Intune, Entra ID, Autopilot

• Experience with Teams Admin Center and Teams Rooms Pro Management

• Knowledge of common manufacturers such as Poly, Logitech, Yealink, Neat, Crestron, Lenovo, Jabra

• Good understanding of AV technology (cameras, microphones, speakers, displays, cabling)

• Experience with PowerShell for automation and reporting

• Basic knowledge of network environments (VLAN, QoS, firewall, proxy)

• Independent, service-oriented, and structured work style

• Very good English skills

• Certifications such as MS-700, MD-102, MS-102, or ITIL v4 Foundation are a plus

• Ideally experience in international multi-site companies