Sr Lead Product Manager

Job Summary:

What you need to know about the role:

Leads PayPal’s AML/KYC product strategy for EU markets, translating EU AMLD, EUDIW, and regulatory expectations into scalable, customer-centric solutions. Owns end-to-end delivery across onboarding, identity verification, and compliance controls. Partners with Compliance, Legal, Risk, Engineering, and regional teams to balance risk, conversion, and speed. Individual contributor role.

Meet our team:

The Regulatory Changes and KYC/AML team executes global compliance obligations across 200+ markets, partnering with Compliance, Legal, Risk, Engineering, Design, and Policy to deliver cohesive, customer-focused solutions.

Your way to impact:

You’ll drive EU regulatory readiness, maintain trust with regulators (e.g., CSSF), and ensure scalable, timely AML/KYC capabilities—reducing risk while improving onboarding conversion and verification outcomes.

Essential Responsibilities:

• Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Assesses the customer experience and customer needs in product requirements and decision making.
• Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
• Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Oversees product profitability measures, including budget.
• Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed.
• Partners with content strategists, data scientists, product designers and user experience researchers.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Your day-to-day:

In your day-to-day role, you will….

• Drives product strategy with cross-functional stakeholders, consistent with the shared vision for the product or enabling platform
• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability
• Assesses the customer experience and customer needs in product requirements and decision making; sets up data gathering mechanisms, including usability studies, research, and market analysis, to inform product success metrics
• Leads workstreams to include analytics, customer discovery, market research, and competitive analysis to drive data-driven decision-making; oversees product profitability measures, including budget
• Plans operational mechanisms that drive execution and accountability, including Product Reviews, Operating Reviews, and Business Reviews; interfaces with product and technology leadership as needed; partners with content strategists, data scientists, product designers, and UX researchers; maximises efficiency in a constantly evolving environment

What do you need to bring:

• 8+ years relevant experience and a Bachelor’s degree (or equivalent combination of education and experience) in financial services, fintech, or payments — particularly in compliance, KYC/AML, or identity verification product domains
• Proven track record delivering products in regulated environments, including engagement with compliance, legal, or external regulatory stakeholders; familiarity with EU AML regulatory framework, including AMLD5/AMLD6 and the upcoming AMLA Regulation; working knowledge of eIDAS 2.0 / EU Digital Identity Wallet (EUDIW) is a strong plus
• Champions innovative, risk-based KYC approaches — leveraging data, technology, and experimentation — to improve conversion, reduce friction, and enhance risk controls; continuously monitors the competitive landscape to benchmark and design best-in-class KYC and identity verification experiences
• Drives alignment across Legal, Compliance, Policy, Risk, Engineering, Design, and regional leadership to ensure cohesive execution of AML/KYC initiatives; challenges the status quo to introduce scalable, future-ready KYC capabilities while maintaining strong adherence to regulatory expectations
• Communicates complex regulatory and product concepts with clarity, tailoring messaging for senior leadership, regulators, and technical teams; facilitates senior-level business reviews, regulatory readiness updates, and go-to-market planning for major AML/KYC launches