Product Owner (m/w/d) CX

About us

ATOSS Software SE is one of Germany’s most successful tech growth stories. As the market leader in Workforce Management Software, we help companies work more intelligently, creatively, and humanely optimizing the balance between profitability and people.

We’re a rare company: according to Handelsblatt (10/24), just 309 public companies worldwide achieved over 20% return on sales for ten consecutive years. Only one based in Germany: ATOSS Software SE.

With 20 years of record breaking growth, over €2 billion market cap, and listings in SDAX and TecDAX, we’re scaling globally and we’re growing.

If you’re ready to drive impact in a high-performing B2B SaaS environment, this is your chance to elevate your career.

The Person You are

At ATOSS, we hire for both character and skill, seeking individuals who embody resilience, a pioneering spirit, and the passion to grow.

We value those who:

• Think like entrepreneurs – taking ownership, pushing boundaries, and driving impact.
• Challenge the status quo – bringing fresh ideas and bold execution to the table.
• Thrive in change – seeing growth as a lifelong journey, both professionally and personally.

The Role

Be a part of ATOSS Digital Strategy & Transfomation (DST) Team: We are looking for a Product Owner to take ownership of our Customer Experience tool landscape beyond CRM and drive the continuous improvement of related business processes. In this role, you will work closely with Sales, Marketing, and Customer Success teams to optimize systems, integrations, and workflows that support our go-to-market activities.

Key Responsibilities

• Own and further develop CX tools such as Outreach, LinkedIn Sales Navigator, Highspot, Perspektive, and potentially other CX, Sales, or Customer Success systems
• Analyze, design, and optimize end-to-end business processes across Sales, Marketing, and Customer Success in connection with these tools
• Gather, prioritize, and evaluate business requirements in close collaboration with internal stakeholders
• Act as a trusted advisor and sparring partner by challenging existing processes from both a business and technical perspective
• Contribute to the strategic development and roadmap of the CX systems landscape
• Design and implement system enhancements, including configurations, workflows, and integrations
• Coordinate external service providers for more complex implementations where required
• Support and improve integrations between CX systems and adjacent platforms, especially CRM, Customer Success platforms, Data Warehouse, and Marketing Automation systems
• Establish standards and best practices for system usage, data quality, and authorizations
• Create guidelines and documentation for system governance

Key Requirements

• Degree in Business Informatics or a comparable technical field
• At least 5 years of experience as Product Owner, System Owner, Business Analyst, or in a similar CX role
• Strong understanding of Sales, Marketing, and/or Customer Success processes
• Hands-on experience with tools such as Outreach, LinkedIn Sales Navigator, Highspot, Customer Success platforms, or similar systems
• Experience working with business stakeholders and external implementation partners
• Knowledge of system integrations, APIs, and interfaces to CRM, CS, or Marketing Automation systems is a plus
• Structured and analytical working style with a strong process mindset
• Experience in requirements gathering, documentation, and prioritization
• Strong communication skills and the ability to bridge business and technical teams
• Proactive, team-oriented mindset with a strong sense of ownership and responsibility
• Very good English skills, written and spoken