Brand Account Manager (m/f/d)

Role Overview

The Brand Account Manager is the strategic partner between client and agency, responsible for owning client relationships, translating brand objectives into actionable briefs, and ensuring aligned delivery across creative and operational teams. This role focuses on structured project delivery, clear stakeholder communication, and account growth through strategic collaboration. You manage budget exposure of €1–3M+ across assigned accounts. You work across creative, spatial, and production disciplines—but are not responsible for design, spatial execution, or production leadership. This is a leadership role in partnership and strategy, not hands-on delivery.

Key Responsibilities

Client & Brand Management

• Be the primary day-to-day contact for assigned clients and drive strategic account relationships
• Understand client objectives and translate them into actionable internal briefs that guide creative and operational delivery
• Ensure alignment between client expectations and agency output through proactive communication and structured feedback loops
• Prepare meeting agendas, follow-ups, presentations, and maintain a strong understanding of brand positioning and retail context across projects

Financial Oversight

• Own budget oversight for accounts ranging from €1–3M+, creating detailed budgets and monitoring costs across all project deliverables
• Manage scope changes and support budget accountability through clear documentation and approvals
• Prepare cost overviews and status updates for stakeholders, maintaining budget transparency and supporting capacity planning

Pitches and Growth

• Support proposal development and client presentations to win new business
• Maintain and develop long-term client relationships, identify opportunities for account expansion and service growth
• Contribute structured input during pitch processes and early project scoping to ensure feasibility and alignment

What this role is not

• Not a spatial designer or production lead—you partner with these disciplines but do not own design or hands-on execution
• Not responsible for creative direction or concepting—this belongs to the creative team
• Not a day-to-day operations manager—you coordinate and align, but operational execution sits with department leads

Profile Requirements

• 5–8+ years of experience in account management, project management, or client-facing roles within a creative, brand, retail, or event agency
• Strong client communication skills and confidence in structured stakeholder management across multiple complexity levels
• Solid understanding of brand-driven and experiential projects, ideally within retail or activation environments
• Comfortable working alongside creative, spatial, and production teams in a multidisciplinary environment
• Demonstrated experience tracking budgets, scopes, and timelines across complex, multistakeholder projects
• Structured, reliable, and detail-oriented mindset with strong organizational and communication skills
• Calm under pressure and solution-focused—you thrive when navigating ambiguity and competing priorities
• Fluent in English; German a plus