Account Manager (m/w/d)

Your Tasks

• Client relationship building and nurturing: You’ll work directly with clients and make sure they’re satisfied.
• Developing clear lines of communication and connection with the client to help the creative team deliver extraordinary work for them
• This extends to aftersales communications, because we want them to tell the world how fantastic it is to work with CRU.
• You are also responsible for potential upsells during the project and can negotiate yourself.
• Client advocate: You will be tasked with deeply understanding the client’s wishes and goals
• Translating the client’s goals to the creative team
• Reviewing creative work to ensure that all deliverables are being met, and doing some basic quality assurance
• Account Management: You will be responsible for keeping creative projects on task, wrangling creatives and herding clients along.
• Creating (realistic) project plans and aligning our team’s talent with the client’s desires
• Budgeting and keeping an eye on our creative capacities
• Developing and maintaining project goals
• Classic Project Management: You’ll also work as the intermediary between client and creative during important milestones along the project.
• Briefing, and re-briefing according to what the client needs (or thinks they need)
• Facilitating kick-offs and feedback rounds
• Preparing for meetings and following up with the team afterwards
• Collecting feedback: Actively seeking out feedback on projects before, during, and after
• Helping to optimize our processes for both future clients, and internally
• Mentorship: Offering guidance and advice for junior Account Managers on the team.‍

What we offer

• A remarkable success story: CRU is a company on a mission to become the gold standard in branding, combining design & story
• A kick-ass interdisciplinary team (also on projects) that’s out to deliver work of extraordinary quality
• A sweet office in Friedrichstraße as well as flexible home office options
• An open culture where you can be nerdy, happy, annoyed, playful, have problems, have a child... You can be yourself!
• Respect and independence. We are all adults and we will treat you like one
• Further Benefits: 30 days holidays, unlimited access to therapists & coaches through OpenUp, bAV, ÖPNV-Ticket/ market vouchers/Urbansportsclub

What you should bring to the table

• You have 3+ years experience in project management for creative marketing teams, agency, or in-house design team environment.
• You speak German and English fluently and are able to negotiate in both languages
• Bachelor's degree in Marketing, Business or relevant field
• Proven experience as a account manager or similar position
• You can give clear advice to clients about their brand and communications within their respective industry.
• You should also have a some experience with branding projects already and a big interest in brands and communication.
• You can lead creative teams while also giving reasonable timing and feedback.
• Can keep a holistic agency perspective and not only fight for your own projects, but also think of the agency as a whole.
• You’re a curious person, stay calm in stress situations, have solution-oriented mind, and are confident in yourself and your own ideas and want to bring them to the table.‍